Privacy Policy

1. Who this policy applies to

This policy applies when you visit the HandyMinder website, create an account, use the app, start a free trial, contact support, upload files or otherwise interact with HandyMinder.

In this policy, “HandyMinder”, “we”, “us” and “our” refer to the HandyMinder service. “You” refers to the person using the website or app.

2. Information we collect

Depending on how you use HandyMinder, we may collect the following types of information:

• Account information: name, email address, login details, account status and preferences.
• Business information: business name, trade type, currency preference, contact details, logo and other profile details you choose to add.
• Job and customer information: customer names, addresses, phone numbers, emails, job notes, dates, times, payment status, deposits, balances and job history.
• Files and uploads: images, documents, screenshots or attachments you upload to the app or send through support.
• Billing and subscription information: plan details, payment status, billing notes and support messages about subscriptions. Payment processing may be handled manually or by third-party providers.
• Support messages: questions, contact form submissions, attached files and any other details you send to us.
• Technical information: device type, browser, IP address, approximate location, pages visited, error logs, security logs and usage data.

3. How we use your information

We use your information to:

• create, manage and secure your account;
• provide the app features you use, including jobs, customers, payments, calendar, files and account settings;
• save your preferences, such as currency, theme and account details;
• respond to support requests and contact form messages;
• manage free trials, subscriptions, billing questions and account access;
• monitor, protect, test and improve the app;
• detect bugs, abuse, fraud, security issues or unauthorised access;
• send important service updates, account messages or policy notices.

4. Customer and job data you add

HandyMinder lets you store information about your own jobs and customers. You are responsible for making sure you have the right to add and use that information in the app.

You should only add information that is needed for your work. Avoid uploading unnecessary sensitive information, private documents or data that you do not need to manage your jobs.

5. Files, photos and attachments

If you upload photos, documents or files, they may be stored so the app can display them back to you or so support can review your message. Uploaded files may include metadata depending on the file type and device used.

You should not upload illegal, harmful, offensive or unnecessary sensitive content. We may remove files that appear unsafe, unlawful or in breach of our terms.

6. Cookies and local storage

HandyMinder may use cookies, browser storage or similar technologies to keep you signed in, remember preferences, improve performance, support security and understand basic website/app usage.

You can control cookies through your browser settings, but blocking some storage may stop parts of the app from working correctly.

7. Analytics and improvements

We may collect basic analytics and technical information to understand how the website and app are used, improve the product, fix bugs and measure performance.

Where required, analytics and marketing tools will be used with consent options. We aim to avoid collecting more data than is necessary for the purpose.

8. Payments and billing

If HandyMinder uses payment providers, those providers may process payment details under their own privacy policies. We do not aim to store full card details on HandyMinder servers.

While payments or subscriptions are handled manually, we may keep billing notes, payment status, plan details and support history so we can manage your account properly.

9. When we share information

We do not sell your personal information. We may share information only when needed, such as with:

• hosting, database, storage, authentication and security providers;
• email, support, analytics or payment service providers;
• professional advisers, if needed for legal, accounting or business purposes;
• authorities or regulators where required by law;
• another business owner if HandyMinder is involved in a merger, sale, transfer or restructuring.

We expect service providers to handle data securely and only for the purpose of providing their service to HandyMinder.

10. How long we keep information

We keep information for as long as needed to provide the service, manage your account, comply with legal obligations, resolve disputes, prevent abuse, maintain records and improve the app.

If you ask us to delete your account, we will take reasonable steps to delete or anonymise personal information unless we need to keep certain data for legal, security, billing or legitimate business reasons.

11. Security

We use reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse or alteration. However, no website, app, database or internet transmission can be guaranteed to be completely secure.

You are responsible for keeping your login details safe and for contacting us quickly if you believe your account has been accessed without permission.

12. Your privacy rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to certain uses of your personal information. You may also have the right to request a copy of your data or withdraw consent where consent is used.

To make a privacy request, contact us through the contact page. We may need to verify your identity before acting on the request.

13. International use

HandyMinder can be used from different countries. Your information may be processed or stored in countries different from where you live, depending on the services we use for hosting, storage, authentication, support or payments.

Where required, we will take reasonable steps to make sure personal information is protected when transferred internationally.

14. Children’s privacy

HandyMinder is designed for tradespeople and business users. It is not intended for children. If we learn that a child has provided personal information without appropriate permission, we may delete it.

15. Changes to this policy

We may update this Privacy Policy from time to time. When we make changes, we may update the “Last updated” date on this page. Continued use of HandyMinder after changes means the updated policy applies.

16. Contact

For questions about this Privacy Policy, your data, your account or a privacy request, contact HandyMinder through the contact page.